When catastrophic events strike, emergency services are seeing a growing reliance on social media by those affected. Citizens are going online to ask for help, mark themselves as safe and support relief efforts.
When Hurricane Harvey struck Texas at the end of August 2017, due to the scale of the disaster, traditional tools were unable to cope.
Although unprecedented in modern history, the impact of Harvey shows that agencies need to recognize the importance of channels like social media.
With our analysis, we have pinpointed aspects that occurred during the event. Post-event recovery is another area where additional situational awareness can be gained ... but that’s a topic for another blog.
Read on for all the information we gathered in infographic format.