9 Things Emergency Management Teams Can Learn From Japan's Tsunami Warning

In November 2016 when a significant earthquake triggered a tsunami warning in Japan, citizens were quick to take to social media to share information of what was happening around them. The following are the 9 key ways in which Emergency Management teams can learn from Japan's online events.

1. Stay ­­­alert to possible ‘trolling’ or deliberate misinformation:


2. Monitor facts & figures that are being broadcast by citizens. Notice ‘trending’ information as it arises. Are Retweets accurate?

3. Citizen-sourced information on damaged or at risk areas:


4. Monitor the Public Service Announcements are being communicated:

Does the information match up or are there conflicting announcements?


5. Descriptions of damage and ongoing effects of the disaster:


6. Non-urgent questions from the public about the Tsunami:

7. Monitor response in the surrounding areas to the disaster zone and stay aware of requests for help:

8. Monitor what news coverage is being observed – for both information and misinformation:


9. Monitor citizens marking themselves as safe and adding to the situational awareness picture (safe areas etc.):

The online play-by-play of Japan's tsunami warning shows just how critical it is for Emergency Management teams to be monitoring social media when a natural disaster hits - it is no longer just a 'nice-to-have'. 

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